Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions, please send us an email at support@otakusheaven.in
1. How long does it take to get a reply on whatsapp or on instagram?
We receive 100s of messages daily on instagram @otakusheaven_in hence, we expect you to wait for at least 12 hours after texting us. The timeline gets reset on every text message you send us on Instagram.
Please text us your whole issue with your order id and wait for 12 working hrs before you text again. Our team will get in touch with you asap!
2. Where do you ship from?
We ship from our warehouse located in Mumbai, Maharashtra
3. Is COD (Cash on Delivery) available?
Yes, we do offer Cash On Delivery (Rs. 100)
4. What are the Shipping Charges?
Free Shipping for Prepaid Orders
Cash On Delivery (Rs.100)
5. What if some product is missing or damaged in my order?
This case rarely happens, but if there is any such issue, then we always ask you to drop a mail on support@otakusheaven.in or dm us on our instagram @otakusheaven.in within 48 Hours of receiving the parcel. If the mail is dropped after 48 hrs of receiving the parcel, the support team at Otakusheaven will not be able to help you.
6. How long will it take for my items to arrive?
It will usually take 3-8 business days(NO SATURDAY SUNDAY) for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location. Shipping can be delayed due to weather conditions and festival season.
7. Do you provide refund or return in case I face any issue with the product?
No, we do not accept any returns and refunds, but we can definitely help you with exchanges if there is any size issue or if by chance the product is damaged. Please read that here Return & Refund Policy. We only provide exchanges in clothing or if the product has been damaged.
8. How long will it take to receive a tracking number?
It will take usually between 1-2 business days.(NO SATURDAY, SUNDAY)
9. Where is your company located?
Maharashtra, India.
10. Will I receive a confirmation number when I place my order?
Yes, all customers will receive confirmation after placing their orders on email id that they have provided (Check spam too)(NOTE: Please contact us if you don't receive one within 12 hours)
11. Who can I contact if I have a problem with my order?
All inquiries can be forwarded to support@otakusheaven.in
12. How can I pay?
We accept all Major Credit Cards, Debit Cards, UPI, Net Banking, etc.
13. Is Checkout on this site safe and secure?
You can be absolutely sure that all purchases here are safe and secure.
14. How to cancel my order?
In the event you wish to cancel your order, please contact us at support@otakusheaven.in / Once the order has been shipped it cannot be stopped. (NOTE: Contact us within 12-24 hours if you wish to cancel your order)